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 Cannot play the game or access the livestream correctly

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thabarnak
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PostSubject: Cannot play the game or access the livestream correctly   Mon Dec 15, 2014 10:41 am

Hi,

When I first tried to play the game, nothing would show up. There was only the black background and nothing to click on. So I went on the FAQ section of this forum just in case there was an answer to that and discovered the livestream link. I accessed it to get help from people live in the chat, and it worked. Then I tried the possible fixes given to me like updating my browser, updating flash and clearing my cache. I also tried three different browsers. I then restarted my PC and game back, and still had the same issue. I then discovered the livestream button in the top of the website's page. When I tried accessing the livestream through that link, it wouldn't work either. (I had to go back to the FAQ from the forums and click the link there)

Seeing as these issues weren't resolved, I was told to post here.
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PostSubject: Re: Cannot play the game or access the livestream correctly   Sun Dec 28, 2014 3:27 am

What internet browser are you using and what version? Also, what OS?

You also may need to uninstall and reinstall flash, if you haven't tried that already.

How far in can you go before you get to a black screen? Also, what time are you accessing the site and what timezone are you in?

The livestream and the game are not running on the same system. We don't own either of the livestream services, we just host them on the website. It's a combination of livestream for video and chatango for the chats. Which part can you not get working the Video, Chat or Both? What do you see when you try to load the page?

Let me know, and we'll get to the bottom of this.

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Thanks for Playing!
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PostSubject: Re: Cannot play the game or access the livestream correctly   Mon Dec 29, 2014 10:30 am

There are times when the game's server is off line due to maintenance which, tends to last for a little bit. But it sounds like it's not the case here.
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